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FAQ

How long will it take for my order to arrive?
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In most cases, your order should arrive in 7-10 business days.  Each jewelry piece is hand-strung with special care to meet our exacting standards of quality.  Orders placed on Saturday, Sunday and Holidays are processed the next business day.

We will do our best to ensure your order will arrive when you need it.  If you need an order by a specific date, please contact our customer care department by sending an email to info@michellemayny.com

Packages shipped via USPS Priority Mail will be insured. Alaska, Hawaii, and Puerto Rico are shipped at a flat rate of $14.95. Occasionally FedEx or UPS may be used depending on destination.

Do you accept returns?
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Michelle May will happily accept returns within 10 days of receipt of your original purchase for an exchange of something else in the line of equal or greater value. Our goal is to provide the best customer service as possible and we truly want to make sure our customers completely satisfied.

Please return your merchandise in the exact condition in which it was shipped.. unfortunately we cannot accept damaged or worn merchandise for exchanges. We will happily work with you to choose something you will love.

Returns should be sent to:

Michelle May
20 Hereford Rd.
Bronxville, NY  10708

Return shipping is non-refundable unless the item being returned is the result of our error.  In the unlikely event the wrong item was shipped to you, please contact us at info@michellemayny.com

Do you provide order confirmation numbers and tracking?
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After an order is received, an automatic order confirmation is sent to the email used to enter the order. If this email is incorrect, an order confirmation cannot be sent. In addition, after an order is shipped, an email shipping notification with tracking information is sent to the email address on the order.

How long will shipping take?
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Save yourself the time and trouble of writing the same email over and over again by listing your most commonly asked questions and answers here. A dedicated FAQ page should help address the basic needs of your customers, cutting down on customer service emails, increasing conversions, and creating a more satisfying shopping experience!

I am having an issue with my shipping. What do I do?
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If you have not received your order within the timeframes referenced above, please contact info@michellemayny.com. If a claim is not filed within 10 days of carrier indicating it has been "delivered", the carrier will assume no responsibility and a refund cannot be processed.

How do I care for my Michelle May items?
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increasing conversions, and creating a more satisfying shopping experience!

How do I open a wholesale account?
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You can contact us at info@michellemayny.com

We can't wait to hear from you and look forward to learning all about your store!

Do you charge sales tax?
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As Michelle May is in New York State, we are required by law to charge New York orders appropriate state and local sales tax. Orders being shipped outside the state of New York will not be subject to sales tax.

What if I don't like what I bought or decide I don't another item?
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You are welcome to return your item within 30 days of purchase.  If you would like to exchange an item, please contact us at mishmayer16@gmail.com with information on the item you would like to exchange for.  Please be advised the customer is responsible for return shipping and using proper packaging.  If an item is not received back or is received back in non-resellable condition, we are sorry but an refund cannot be issued.

I never received an order confirmation or shipping notification?
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After an order is received, an automatic order confirmation is sent to the email used to enter the order.  If this email is incorrect, an order confirmation cannot be sent.  In addition, after an order is shipped, an email shipping notification with tracking information is sent to the email address on the order.

I have a shipping or product error.
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Michelle May said they shipped my item, but I never got it in the mail.

Please wait a minimum of 3 weeks for orders sent to a US address, 4 weeks for a Canadian order or 7 weeks for International orders before action is taken. You are, of course, welcome to contact our Customer care for additional assistance at info@michellemayny.com.

Michelle May sent my package to someone else.
We are sorry if we incorrectly shipped to the wrong address. We will gladly rectify the situation if you contact one of our Customer Care representatives at info@michellemayny.com explaining what happened and to whom the order should have been sent.

Michelle May sent me the wrong items, now what?
We are sorry for the packing error. Please contact one of our Customer Care representatives at mishmayer16@gmail and we will send out the correct product and arrange with you the return of the incorrect product, if warranted.